Welcome to FirstVue™. This Privacy Policy sets out how Limpid Property Operations Pty Ltd (ABN 49 612 483 548) (“Company”, “we”, “us”, “our”) collect, hold, use, and disclose your personal information. FirstVue™ platform is a Software-as-a-Service (SaaS) that enables property developers and real estate agents to showcase property developments, interactive floorplans, and architectural visualisations to prospective buyers.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any other applicable privacy laws. By creating an account, registering on our platform, or submitting an inquiry, you consent to the collection, use, and disclosure of your personal information as described in this policy.
1. Information We Collect
We collect personal information that is reasonably necessary to provide our services and connect you with property opportunities. This includes:
- Identity Data: Full name, title, and preferred name.
- Contact Data: Email address, mobile number, and telephone number.
- Profile and Preference Data: Information voluntarily provided by you via onboarding forms, interactive quizzes, or questionnaires. This includes your buyer status (e.g., first home buyer, investor, owner-occupier, downsizer), preferred property configurations (e.g., 1, 2, or 3 bedrooms), budget range, investment timelines, and specific developments you choose to follow or view.
- Technical and Usage Data: Details of your visits to our platform, including but not limited to traffic data, location data, logs, IP addresses, browser type, operating system, and data reflecting how you interact with our 3D models, computer-generated imagery (CGI), and virtual tours.
- Communications Data: Records of any correspondence, feedback, or support requests you submit to us.
2. How We Collect Personal Information
We collect personal information directly from you when you:
- Register for an account or create a profile on the platform.
- Fill out forms, surveys, or inquiry fields relating to a specific property development.
- Interact with the platform’s digital features, saving floorplans, or downloading project brochures.
- Communicate with our customer service or technical support teams.
3. How We Use Your Personal Information
We use the personal information we collect for the primary purposes of operating our platform and facilitating connections between buyers and property developers. Specifically, we use your data to:
- Create, maintain, and secure your user account.
- Provide you with access to restricted project details, floorplans, and virtual tours.
- Analyse platform usage, optimise interactive 3D performance, and improve user experience.
- Send you essential platform notifications, system updates, and security alerts.
- Comply with our legal and regulatory obligations.
4. How We Share Your Information (Third-Party Disclosure)
The core functionality of our platform is to connect interested buyers with property providers.
- Disclosure to Developers and Agents: When you create an account, register interest in a project, or complete a preference questionnaire, we will disclose your Identity Data, Contact Data, and Profile/Preference Data to the specific property developer, builder, or authorised project marketing agent responsible for that development.
- Developer Privacy Practices: Once your information is transferred to a developer or agent, they become independent data controllers of that information. They will use your details to contact you directly regarding property sales, pricing variations, promotions, and availability. We do not control, and are not responsible for, the privacy practices or policies of these developers or agents. We highly recommend reviewing the privacy policy of any specific developer or agency contacting you.
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our platform (such as cloud hosting infrastructure, database management services, and customer support tools). These providers are bound by strict confidentiality agreements.
- Legal Requirements: We may disclose your personal information if required to do so by law, court order, or requested by a regulatory authority.
5. Overseas Data Transfers
Your personal information is stored securely on servers located in Australia. However, some of our software infrastructure providers or cloud storage tools may maintain servers overseas (such as in the United States). Where we transfer data internationally, we take reasonable steps to ensure that the recipient handles your personal information securely and in compliance with equivalent privacy safeguards.
6. Data Security and Retention
We implement industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorised access, misuse, loss, modification, or disclosure. This includes end-to-end encryption of data in transit and secure cloud database configurations. We retain your personal information only for as long as your account remains active or as required to fulfill our legal and commercial obligations.
7. Your Rights: Access, Correction, and Deletion
You have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies. You may also request that we delete your account and personal information. To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable timeframe (typically within 5 days) and may require you to verify your identity before processing the request.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our legal obligations or platform features. The updated version will be indicated by an updated “Effective Date” at the top of the policy and will be accessible via the platform registration page.